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FAQS
CONTACT US
TRACK ORDER
SHIPPING
RETURNS
CREATE AN ACCOUNT/ REGISTER
SIZE CHART
SIGN UP FOR EMAIL NEWS & OFFERS
PRIVACY POLICY
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Track Your Order
We know you're excited to receive your latest Hudson purchase
and want to track its delivery progress! You can check on the status of your order
at any time by
clicking here.
You will receive two emails from us after you place your order
and provide us with a valid email address:
- The first email confirms your order was received and includes your order confirmation
number.
- The second email is shipment confirmation. This is sent when your order has physically
shipped from our warehouse and includes your FedEx tracking number.
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shipping
*** FREE GROUND SHIPPING ON ORDERS OF $150 OR MORE. Please click here for details on this
special offer.
| Order Total | Ground | 2nd Day | Next Day | | Delivery in 5-7 Business Days | Delivery in 2 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
We're proud to offer international shipping. Please
click here for our international shipping rates. Remember, shipments outside
of the U.S. may be subject to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary by country and by what was ordered,
we are not able to supply an estimated cost. Please contact your customs office
for more information.
Once your order leaves our warehouse, you should receive it
in about seven days. If an order is placed with us and then refused, you will be
responsible for the original shipping costs, as well as any duties, taxes and/or
customs charges that were incurred in shipping the package. These amounts will be
subtracted from your merchandise refund. We've made every effort to minimize our
international shipping charges and only charge our cost for these services.
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Returns
We guarantee our merchandise to be free of manufacturing defects
and will accept any defective item for refund or exchange. Hudson will issue a refund
within 30 days of purchase in the form and amount tendered for the original transaction.
Merchandise received after 30 days will only be accepted at our discretion for an
online store credit.
All returns or exchanges must be unwashed, unworn, unused and in their original
condition with receipt and tags attached.
Please note: Returns and exchanges will only be accepted with a completed return
form. Log into your account, click on "View Order" and on the following page, click
on the "Return or Exchange Items" link. Follow the easy steps, print the final page
and include it in your return box.
We will only refund shipping charges if we sent the wrong item or the item sent
was defective. We kindly ask that you please use the most economical shipping method
for your return. Due to security constraints, we cannot reimburse you for any return
shipping amount greater than the shipping amount of your purchase.
If you are making an exchange because you would like a different size, style or
color, you will be charged for shipping on your exchange. The return/exchange value
is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this
website.
Hudson gift certificates are non-refundable.
Returns and exchanges must be mailed to the address on our return
form. You must use our return form in order for us to properly process your return/exchange.
Click here, log in, click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the easy steps, print
the final page and include it in your return box.
Pack and seal your box securely and in the original package if at all possible.
In order for your return/exchange to be properly processed, it must include a completed
return form. Click here, log in, click on "View
Order" and on the following page click on the "Return or Exchange Items" link. Follow
the easy steps, print the final page and include it in your return box. You should
ship your return/exchange with a carrier who will provide your package with a tracking
number to ensure that your package does not get lost. Packages must be returned
prepaid. We do not accept COD packages.
Once your package has been received, your refund or exchange will be processed within
seven (7) business days. If you are due a refund, a credit will be issued in the
original form of payment. You will be notified via email to the address listed on
your order when this transaction has taken place.
Please note that your banking institution may require additional days to process
and post this credit transaction to your account once they have received the information
from us. This means the credit may not show up until the next monthly billing cycle
of your credit/bank card.
When processing an exchange, we will automatically credit you in the original form
of payment and reauthorize a new payment for your exchange. If you have used a bank
or debit card, your financial institution's policies may result in a non-sufficient
funds charge if you are executing an exchange. Please see your financial institution's
policies in regards to transactions of this nature.
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Create an Account/Register
We love our Hudson customers and encourage you to register an
account with us to make your shopping experience as easy as possible. This way,
you won't have to re-enter your credit card, shipping or billing information each
time you check out: when you place an order, these fields will be filled in automatically.
Registering also makes gift-giving incredibly simple: you can keep your family and
friends' shipping information in your Address Book, so there's no need to re-enter
it ever again. Ready to get started? Click here to register an account
now.
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Size Chart
Not sure what Hudson denim size will fit you best? Please refer
to our Women's Size Chart which translates our denim sizes to approximate equivalents
in Women's apparel sizes:
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Sign Up for Email News & Offers
We've got a lot coming down the line at Hudson and we'd love
to keep you abreast of all the fantastic happenings! A sneak peek at our new products,
information about promotions and other special offers, insider access to special
events... these are just a few of the things you'll receive as a Hudson email subscriber.
Take a moment to sign up. All information is confidential
and will only be used by Hudson to help provide you the best, most targeted offers.
(Birthday present, anyone?) We promise not to spam you or over-communicate. We want
only the best for our best customers.
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Privacy Policy
Effective Date 2010
Onestop Internet, Inc. ("Onestop") operates this Web site, pursuant to
agreements with Hudson Clothing, LLC ("Hudson Jeans"). Both Onestop and
Hudson Jeans ("we" or "us") recognize that you care how information
about you is used and shared. We have created this Privacy Policy to inform you
of our information collection, use and sharing practices for this Web site. Please
also review our Terms & Conditions which also
govern your use of this Web Site.
Please be advised that the practices described in this Privacy Policy apply only
to information gathered through this Web site and, where applicable, through our
Customer Service Department in connection with this Web site, and do not
necessarily reflect our practices with respect to information gathered through other
Web sites that we operate or through other off-line means.
If you have any questions or concerns regarding this Privacy Policy, you should
contact our Customer Service Department.
We collect and store information that you enter into this Web
site or that you provide to our Customer Service Department. For
example, when you open an account or place an order, we collect and store some or
all of the following information that you provide: name, billing address, shipping
address, email address, telephone number, credit card number and expiration date.
This information is used to provide the products and services that you have ordered
or requested, to process and ship orders, to send order and shipping confirmations
and to provide customer service. This information also may be used for our own marketing
and internal business purposes, and to contact you about sales, special offers and
new site features, unless you have opted not to receive promotional communications
in connection with this Web site.
We collect and store certain other information automatically whenever you interact
with this Web site. For example, we collect your IP address, browser information
and reference site domain name every time you visit this Web site. We also collect
information regarding customer traffic patterns and site usage. This information
is used to analyze and improve this Web site and to provide our customers with a
fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on
your computer's hard drive by your browser. Cookies do not contain personally identifiable
information. Cookies help us to identify account holders and to optimize their shopping
experience. Cookies also allow us to hold selections in a shopping cart when a user
leaves this Web site without checking out. Cookies are not used on this Web site
to store your account information; this information is stored securely on this Web
site's server. When you log in at this Web site with your username and password,
we will assign you a secure session id. The server then passes your information
to you through this secure session id. Also, we will use cookies to monitor and
maintain information about your use of this Web site. Cookies are also used to track
the identity of the Web site you visited immediately prior to visiting this Web
site; otherwise, we do not track information about your use of other Web sites.
Most browsers accept cookies automatically but allow you to disable them. We recommend
that you leave cookies "turned on" so that we can offer you a better shopping
experience on this Web site. We also may collect and store information about you
that we receive from other sources, to enable us to update and correct the information
contained in our database and to provide product recommendations and special offers
that we think will interest you.
This Web site is not intended or directed to anyone under the
age of 13. We do not sell or ship any items ordered through this Web site directly
to anyone who we know to be under the age of 13, nor do we collect any personal
information from anyone who we know to be under the age of 13. If you are under
the age of 13, you should use this Web site only with the involvement of a parent
or guardian and should not submit any personal information to us.
We do not share with others, or sell or rent to others, any
personal information that you provide to us through this Web site or through our
Customer Service Department, except with your consent or as described in
this Privacy Policy.
We engage third parties to perform services in connection with the operation of
our business. Examples of these services include payment processing and authorization,
fraud protection and credit risk reduction, product customization, order fulfillment
and shipping, marketing and promotional material distribution, Web site evaluation,
data analysis and, where applicable, data cleansing. We provide personal information
to these third parties, but we authorize them to use this information only in connection
with the services they perform.
We may release personal information if we believe in good faith that: the law or
legal process requires it; we have received a valid administrative request from
a law enforcement agency; or such release is necessary to protect the rights, property
or safety of Onestop and/or Hudson Jeans, or any of our respective affiliates, business
partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and
others from time to time. Examples of such non-personal information include the
number of users who visited this Web site during a specific time period or purchased
a specific product through this Web site. This information generally is shared in
an aggregated form.
As with any business, it is possible that as our business develops, we might sell
or buy online stores or other assets. In such transactions, information about customers
often is among the transferred assets. Accordingly, in the event that Onestop or
Hudson Jeans, or substantially all of our respective assets, are acquired by a third
party, such information may be one of the transferred assets (unless the information
was collected under a previous Privacy Policy that did not permit such disclosure).
Under such circumstances, Onestop or Hudson Jeans as the case may be, would to the
extent possible require the acquiring party to follow the practices described in
this Privacy Policy.
We use various security measures, including Secure Socket Layer
(SSL) encryption technology, to protect personal information that we collect. If
you place an order through this Web site, you will be asked to set up an account
and provide an email address and password. You must provide an appropriate email
address and password in order to access account information. In order to help protect
your personal information further, you should be careful about providing your password
to others. If you wish to cancel a password, or if you become aware of any loss,
theft or unauthorized use of a password, please contact our
Customer Service Department.
You can access, correct and update certain personal information
that you have provided to us by clicking on My Account area of this Web site.
You will have an opportunity to change these selections by clicking
on an "unsubscribe" hyperlink contained in promotional emails we send
you. Additionally, you may contact our Customer Service Department or write
to us at:
Hudson Jeans, 2346 E. Pacifica Place, Rancho Dominguez, CA 90220.
Please note that any request to be removed from such mailing lists may take up to
one (1) week to become effective. Even if you are removed from any such list, if
you order online, we will send you an email confirming your order and may need to
contact you by phone, email, or regular mail if we have questions about your order.
This Web site may contain links to Web sites operated by third
parties. Please be advised that the practices described in this Privacy Policy do
not apply to information gathered through these other Web sites. We encourage you
to be aware of when you leave this Web site and to read the privacy policies of
each and every Web site that you visit.
If you have accessed this Web site through a link from certain of our advertising
or marketing partners, this Web site may include a frame of the applicable advertising
or marketing partner. Nevertheless, the information you provide to us through these
framed Web pages is collected by us, and our use of this information is governed
by this Privacy Policy.
When we run a contest or sweepstakes relating to this Web site,
it will be accompanied by a set of rules. The rules for each contest/sweepstakes
will specify how the information gathered from you for entry will be used and disclosed.
We may from time to time conduct on-line surveys. When you complete
an online survey, we may ask for certain information including your age, zip code,
shopping habits, email and/or mailing address. This information will be treated
in accordance with this Privacy Policy.
If we make any material changes to this Privacy Policy,
we will post a notice on this Web site notifying users of the changes. In some cases,
we also may send an email notifying users of the changes. You should check this
Web site periodically to see if any recent changes to this Privacy Policy have occurred.
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