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FAQS
Contact Us
Track Order
Shipping
Returns
Create an Account/Register
Sign Up for Email News & Offers
Size Chart
Privacy Policy
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Welcome to our FAQ page. We've listened to your feedback and
made it easy to find the information you're looking for. Our FAQ is broken down
below into four categories: Ordering, Shipping, Returns and Miscellaneous. First
listed are the top questions asked:
If you can't find your question above, look in one of the categories
below:
*** FREE GROUND SHIPPING ON ORDERS $150 OR MORE.
Please click here for details on
this special offer.
| Order Total | Ground | 2nd Day | Next Day | | Delivery in 5-7 Business Days | Delivery in 2 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
We're proud to offer international shipping. Please
click here
for our international shipping rates. Remember, shipments outside of the U.S. may
be subject to import duties and taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered, we are not able
to supply an estimated cost. Please contact your customs office for more information.
Once your order leaves our warehouse, you should receive it
in about seven days. If an order is placed with us and then refused, you will be
responsible for the original shipping costs, as well as any duties, taxes and/or
customs charges that were incurred in shipping the package. These amounts will be
subtracted from your merchandise refund. We've made every effort to minimize our
international shipping charges and only charge our cost for these services.
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If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday prior to 3:00pm
PST, the order may be shipped the same day, if not it will be shipped on Monday.
You will receive an e-mail confirmation once your order has shipped. Prior to checking
out, you will see several estimated arrival dates, depending on the type of shipping
you select.
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Once you have placed an order, you can check on its status at
any time. To track your order from this page,
go here. Once an order has shipped, you will receive
a shipment confirmation email that will contain your tracking information.
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Yes, we do! our electronic Gift Certificates are sent via e-mail
to any individual with a valid e-mail address. The recipient of an electronic Gift
Card will receive an e-mail with a Gift Card code redeemable online and in store.
Click here for more information.
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No. Your credit card will not be charged until your order is
shipped. When you enter your credit card information on the final review page, we'll
give you an order confirmation number. You will also immediately receive an e-mail
confirming that your order has been received. We will send you another e-mail to
notify you when your order has been shipped and we've charged your credit card.
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Click here for size chart
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You won't have to re-enter your credit card, shipping or billing
information; when you place an order they will be filled in automatically. Also,
registering makes gift giving simple. Your family and friends' information can be
saved in your Address Book, so you avoid typing in their information each time you
send a gift. Click here
to register now.
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For your own security and protection, if in the normal course
of fraud control we find something suspicious regarding your order, we will call
or e-mail you to verify your information.
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When your order has been shipped, we will send you another e-mail
with your tracking number and a link to where you can track it online.
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To cancel an order you recently completed, simply go to this page, log in and then click "cancel
order." If for any reason you would like to change your order, please
contact customer service as soon as possible. We will make every
effort to accommodate your request. However, keep in mind our system is designed
to fulfill orders as quickly as possible. As a result, we cannot cancel or change
an order once it has entered the shipping process.
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We accept Visa, Mastercard, American Express and PayPal.
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We collect sales tax only in states where we have a physical
Hudson store or dealer. Please refer to the
store locator to determine if your state qualifies.
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Yes. Secure Socket Layer (SSL) encryption is used for every
transaction in order to ensure that your order is secure. SSL encrypts the transmissions
from our ecommerce servers as well as your computer. SSL encryption works by forming
a matched pair with the transmission from your computer transmission and our server,
so that only data to and from these sources can be valid.
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On most websites, "Order Date" and "Ship Date"
are not the same. For example, if you place an order on Friday at 11:00pm PST, your
package will not ship until after the weekend. When you place an order, you'll see
an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping,
you will receive your package two days after it ships. In some cases this does not
necessarily mean two days after you placed the order. Although most orders are shipped
the same or next day, please take weekends and holidays into account when considering
the shipping date.
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For security reasons, we do not currently ship to P.O. boxes
or APO/FPO addresses.
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Yes. If you would like us to remove the invoice from the package,
please send us an e-mail immediately after your order is placed by using
this form.
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We guarantee our merchandise to be free of manufacturing defects
and will accept any defective item for refund or exchange. Hudson will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Merchandise returned after the 30 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent
was defective. If you are making an exchange because you would like a different
size, style or color, you will be charged for shipping on your exchange. The return/exchange
value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this
website.
Please use the most economical shipping method for your return. Due to security
constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed return form.
Log into your account, click on "View Order" and on
the following page click on the "Return or Exchange Items" link. Follow
the easy steps, print the final page and include it in your return box.
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Returns and exchanges must be mailed to the address on our return
form. You must use our return form to properly process your return/exchange.
Go here, log in, click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the easy steps,
print the final page and include it in your return box.
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Pack and seal your box securely, in the original package if
possible. To be properly processed, you return/exchange must include a completed
return form. Go here, log in, click on
"View Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include it in
your return box. You should ship your return/exchange with a carrier who will provide
your package with a tracking number to ensure that your package does not get lost.
Packages must be returned prepaid. We do not accept COD.
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Once your package has been received, your refund or exchange
will be processed within 7 business days. If there is a refund due, a credit will
be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle.
You will be notified via email to the address listed on your order when this transaction
has taken place. Please note that your banking institution may require additional
days to process and post this transaction to your account once they have received
the information from us. When processing your exchange we automatically credit you
in the original form of payment and reauthorize a new payment for your exchange.
If you have used a banking or debit card your financial institutions policies may
result in a non-sufficient funds charge if you are executing a return/exchange.
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We have been getting hundreds of complaints from customers who
have purchased on eBay (or other auction/web sites) in regards to counterfeit products.
To be sure that you're not buying a counterfeit product, we suggest you shop on
our website or from one of our authorized retailers.
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Yes. Simply register with us and you will
be eligible to receive e-mail updates on new products, sales, events and other special
announcements. Click here to get started.
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Registered users can store the addresses of their friends and
family online, so when you want to send a gift, you don't have to search for his/her
address...we'll hold on to it for you!
Go here to update your address book.
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Searching for a store near you that sells our products is easy,
just go to our store locator page.
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Yes. Although our website may have a greater selection than
a store in your area, the products are the same. To find a store in your area, go to this page.
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It's possible that the color/size combination you want is not
in stock. For example, we may have your size in stock but not the color. Or we may
have the color, but not your size. You can email our
customer service department if what you're looking for is out
of stock, they may be able to help you in terms of when the product will be available.
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We will never share your e-mail address or personal information
with any third parties. Any information collected on this website will be used for
fraud control, order verification or internal marketing purposes only. For more
details on our privacy policy, click here.
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Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and use. All transactions
are completed on a secure server. In secure mode, your computer and our server send
data back and forth in an encrypted format.
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