View our Holiday Return Policy
Free Shipping + Returns on all U.S. orders
Free Shipping + Returns on all U.S. orders

Customer Service

Orders

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You may checkout as a guest, but we suggest creating an account with us so you can shop quicker on your next purchase.

WHY SHOULD I SET UP AN ACCOUNT?

You can shop with us even if you do not have an account with us, but we advise creating an account so you can enjoy the following benefits:

  • Track your order(s)
  • Review past purchase(s)
  • Save your address and payment details
  • Manage your account, address book, and email preferences.
I FORGET MY PASSWORD, CAN YOU HELP?

You can reset your password by going to Forgot Your Password and following the steps provided.

WHAT IS A CREDIT CARD AUTHORIZATION?

Hudson Jeans reserves the total amount of your order to ensure that the credit card being used is valid and has sufficient funds. Credit card authorizations are held by your bank, and are typically released within 3-5 business days. Your card will be charged at point of shipment.

WHEN IS MY CREDIT CARD CHARGED?

We will charge your card once your order is ready to ship.

IS YOUR WEBSITE SECURE?

Your personal online security is important to us. We use what we consider to be industry standard security technology in transferring information to process your orders. For more information, you can review our privacy policy by clicking Here.

WHY IS MY PROMO CODE NOT WORKING?

Promo codes are for one-time use only, and can only be applied to eligible items. Promotion codes cannot be applied to sale, kid’s, and non-Hudson Jeans items.

DO YOU OFFER PRICE ADJUSTMENTS?

We do not offer price adjustments at this time.

CAN I CHANGE MY ORDER ?

Unfortunately, we are unable to make any changes to orders. We can cancel your order and replace it with the necessary changes. Please note that once your order has shipped, we are unable to cancel your order.

HOW DO I CANCEL MY ORDER?

Please contact our customer service at (844) 602 – 0142. Please note that once your order has shipped, we are unable to cancel your order.

DO YOU HAVE A SIZE CHART?

Click here for our size charts.

DO YOU OFFER GIFT CERTIFICATES?

Yes, we do! Our eGift Cards can be sent via email to any individual with a valid email address. The recipient of an eGift Card will receive an email with a gift card code redeemable online at hudsonjeans.com only. Click here to purchase a Gift Card or for more information.

CAN I PICK UP MY ORDER INSTEAD OF SHIPPING IT TO ME?

We would love to see you, but we currently do not have a pick up system for online orders.

Shipping

WHAT ARE YOUR SHIPPING FEES?
  • Free ground shipping on all US orders!
  • *Offer valid on orders shipped in the continental United States (excluding Hawaii and Alaska) and applies to Ground shipping orders only. If you choose 2-Day or Overnight Shipping, regular charges will apply. Previous purchases are not eligible for adjustments.
  • We're proud to offer domestic and international shipping. Please note that the shipping amount for 2-Day and Overnight shipping will be calculated at checkout. Calculations are based on the provided shipping address.
Do YOU SHIP INTERNATIONALLY?

We're proud to offer international shipping to select countries. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Once your order leaves our warehouse, you should receive it in about seven business days. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services.

WHEN WILL MY ORDER SHIP?

Orders placed before 12 PM PST will process the same day the order is placed. Orders placed after 12 PM PST will process the following business day.

We do not ship on weekends and holidays.

WHERE IS MY ORDER?

You can check the status of your order by logging into your account or using the guest order lookup. You will also receive order update emails. 

CAN I SHIP TO A PO BOX, APO, OR FPO ADDRESS?

Unfortunately, we do not ship to PO/APO/FPO boxes at this time.

MY PACKAGE IS LOST, CAN I GET A NEW ONE?

Hudson Jeans is not responsible for lost or stolen packages. We suggest contacting your local police department and filing a report if your package is stolen. For lost packages, we will file an investigation with the carrier to locate the whereabouts of your package. Please contact our customer service at (844) 602 – 0142 for assistance.

RETURNS

DO YOU PROCESS EXCHANGE?

Unfortunately, Hudson Jeans currently does not have an exchange program. You may return your item back to us for a refund and place a new order for the desired item.

I PURCHASED MY ITEM AT A RETAIL STORE, CAN I RETURN IT TO HUDSON JEANS?

We are unable to process returns for items that were not purchased through HudsonJeans.com.

MY ITEM IS FINAL SALE, CAN I RETURN IT?

Final sale items cannot be returned or exchanged. No exceptions can be made for sizing, fit, or fabric.

WHEN WILL I RECEIVE MY REFUND?

Returns take 7-10 business days to be processed upon us receiving the package. Once the return has been processed, your refund will take 5-7 business days to reflect in your account (depending on your financial institution). There may be delays during the holiday season due to volume of requests.

HOW DO I RETURN MY ORDER IF I CHECKED OUT AS A GUEST?

You can still return your order if you checked out as a guest by clicking here.

CAN YOU REFUND A DIFFERENT CREDIT CARD?

Refunds are processed to the original form of payment and cannot be issued to a different credit card.

MY ITEM IS DAMAGED, WHAT CAN BE DONE?

Please contact our customer service at (844) 602 – 0142 so we can assist with your damaged item.

HOW DO I RETURN MY ORDER?

You may request a return here

I AM IN LA, CAN I COME TO THE CORPORATE OFFICE TO RETURN MY ORDER?

Unfortunately, we do not have a drop off system for online orders. Please use the prepaid shipping label that we provide in your original order and we will process your return upon receiving the package.

WHAT IS YOUR RETURN POLICY?

You can find more information regarding our return policy here.

OTHER

WHERE CAN I BUY HUDSON JEANS?

You can find a list of our retailers here!

HOW CAN I SELL HUDSON JEANS AT MY STORE?

Please contact or visit one of showrooms for more information. https://www.hudsonjeans.com/customer-service/showrooms/