All domestic orders ship with a PREPAID return mailing label. To ship an item back to Hudson Jeans please:
1. Go to order history in your account, click here.
If you checked out as a guest, use our Guest Order Lookup, click here.
Select the order you wish to return and click the "View Order" link. From there, select “Returns”, click on the items you would like to return and submit the RMA request.
2. Once your request has been submitted, our returns team will update the RMA within 1-2 business days. If your RMA request has been approved, please proceed to the next step.
3. Place your item(s) and packing slip into the original packaging and affix the prepaid mailing label.
4. Mail your package using one of the following methods:
Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location. [www.ups.com/us/en/locations/dropboxes.page]
Leave the package at a location that has a daily UPS pick-up.
5. Once your package has been received, your refund will be processed within 7-10 business days.
6. You will receive a refund confirmation email when your return is processed. If there is a refund due, a credit will be issued in the original form of payment. Please note that refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you have any questions please contact our customer service team at 1-844-602-0142 or at email@example.com.
We want you to love what you ordered, but if something isn't right, let us know.
If you ordered from our website you can return items by mail within 30 days of your order date.
There are no returns on final sale merchandise.
We do not process exchanges.
This return process is only offered for orders within the USA.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Hudson will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Please note: Returns will only be accepted after you have completed the returns process as mentioned in "How To Send In Your Returns". Click on "View Order" and on the following page, click on the "Return Items" link. Follow the easy steps to return your item(s).
We will only refund shipping charges if we sent the wrong item or the item sent was defective. We kindly ask that you please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for any return shipping amount greater than the shipping amount of your purchase.
Unfortunately, we cannot accommodate exchanges at this time. Please return your item(s) and place a separate order online. If you need help placing this order, please contact us at 1-844-602-0142 or at firstname.lastname@example.org.
Please note: Only items purchased through HudsonJeans.com may be returned to our warehouse. Items purchased through any department store, specialty store or online partner must be returned to the place of purchase.
Heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
International orders are not eligible for return.
Hudson gift certificates are non-refundable.
Once your package has been received, your refund will be processed within 7-10 business days. If you are due a refund, a credit will be issued in the original form of payment. You will be notified via email to the address listed on your order when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this credit transaction to your account once they have received the information from us. This means the credit may not show up until the next monthly billing cycle of your credit/bank card.